Kuala Lumpur International Airport Opens Self-Service Installation to Enhance Travel Experience

Kuala Lumpur International Airport is the busiest airport in Malaysia and the main gateway to the country. The airport’s ground handler, Malaysia Airports Holdings Berhad (MAHB), commissioned the German provider Materna IPS to provide a state-of-the-art self bag drop (SBD) solution.

Self-service to improve the passenger journey
With the revolutionary Materna IPS system Flex.Go, the airport chose an innovative baggage conveyor system for their passengers. A total of six SBD units were commissioned on April 17 and have since been responsible for the second step of the 2-step baggage check-in process. The Materna IPS SBD systems provide passengers with an easy and quick way to drop off and insert their baggage into the baggage handling system. In this way, the self-service solution helps to minimize waiting times and reduce queues at the counters.

In addition, the Flex.Go kiosks are equipped with an integrated camera system for automatic conveyability checks and tub detection. With a high degree of accuracy, the shape and dimensions of baggage are measured and used for volume control and classification. The same camera solution can also help prevent inadmissible items from entering the airport's BHS.

Materna IPS is proud to be part of this exciting project that marks a new chapter in optimizing the passenger experience at KUL.

About Materna IPS
Materna IPS (Intelligent Passenger Solutions) is one of the most renowned suppliers for airports and airlines worldwide, providing solutions for automated passenger handling at airports. The company’s range of services includes hardware and software implementations as well as service and maintenance. Its international offices in the USA, Canada, Europe and India enable Materna IPS to provide its customers with individual support and to respond quickly and professionally to market requirements. Materna IPS is a wholly owned subsidiary of Materna Information & Communications SE based in Germany.