Airports in Asia-Pacific and the Middle East regions are setting new benchmarks in passenger experience. 35 airports out of a total 95 airports globally were recognised in the prestigious 2024 Airport Service Quality (ASQ) Awards by Airports Council International (ACI). Collectively, airports in the region won 68 awards, across categories.
Kansai Airports Kobe is pleased to announce a demonstration test to be conducted for the "NaviLens"*1, an app to assist the visually impaired, from September 28, 2023.
The Director General of Civil Aviation (DGCA) has renewed the aerodrome license of Mangaluru International Airport. The renewed license effective from September 16, 2023, will be valid for a period of 5-years, that is up to September 15, 2028. The validity of the current aerodrome license issued on March 16, 2022, ended on September 15, 2023. The airport received the renewed license on September 12.
Hamad International Airport (DOH), in partnership with Atos and Royal Schiphol Group, introduces Passenger Digital Assistance Kiosks to enable seamless journeys for travellers. The kiosks will provide easy access to information, assist in navigation and help passengers through live video calls to customer service agents.
Hamad International Airport (DOH) has taken a leading role in fostering collaboration among top airports worldwide, resulting in the production of an industry handbook known as the Smart Data Hub (SDH).
An innovative partnership between Newcastle Airport and the University of Newcastle has seen students working in a ‘living laboratory’ at the Airport on ways to solve problems with the baggage handling system and better service the growing number of passengers.
Hamad International Airport (DOH) is elevating its passenger’s airport experience with the introduction of innovative digital wayfinding. QR Codes are leveraged to provide easy to use wayfinding solution through different digital touchpoints conveniently located across the airport’s expansive terminal.
Mangaluru International Airport in its endeavor to enhance customer experience of the automated parking solution in place at the public asset, has introduced the automatic number plate recognition (ANPR) system. This forms an important cog in the parking solution which strives for total digitization and offer seamless entry of and exit of vehicles from the airport with e-payment technology such as FASTag taking care of the payments for the end user.
Alstef Group, a leading provider of automated solutions for airports, intralogistics and post & parcel handling, and SACO, a global leader in air cargo handling equipment, have announced a strategic partnership to provide innovative air cargo handling systems. This partnership is aimed at delivering cutting-edge solutions to increase efficiency, speed, and safety in air cargo handling operations.
The SEA Gateway Project represents a significant milestone in the ongoing evolution of Seattle-Tacoma Airport. With the strong growth in passenger numbers and increasing demand for world-class facilities, this project aims to modernise the airport, streamline operations, and offer an improved travel experience for millions of passengers each year.
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