35 Airports from Asia-Pacific and Middle East win 68 ASQ Awards for Service Excellence

2025-03-11

Airports in Asia-Pacific and the Middle East regions are setting new benchmarks in passenger experience. 35 airports out of a total 95 airports globally were recognised in the prestigious 2024 Airport Service Quality (ASQ) Awards by Airports Council International (ACI). Collectively, airports in the region won 68 awards, across categories.

The awards highlight the region’s commitment to delivering world-class airport experiences amid rapid passenger growth.

The ASQ Awards, announced in partnership with the leading travel technology company, Amadeus, stands out as the preeminent airport customer experience measurement and benchmarking programme globally. The ASQ Awards are based on the aviation industry’s most comprehensive and trusted global measurement program for airport experience. This unique program gathers real-time feedback from travelers through live surveys at airports worldwide. Its rigorous methodology ensures accurate representation of a diverse range of passenger experiences, making it the only survey that enables fair airport comparisons.

This year, 10 airports from Indonesia won awards across categories, while 8 airports China and 7 from India were recognised for service excellence. Other awards were assigned to airports in South Korea, Singapore, Malaysia and Philippines in the Middle East, 6 airports were recognised, including two from Oman and one from KSA, Jordan, Bahrain and Abu Dhabi.

These awards reflect the dedication of airports to enhance customer experience through smart technology, service innovation, and passenger-centric design.

Stefano Baronci, Director General, ACI Asia-Pacific & Middle East, said: “As air traffic in Asia-Pacific and Middle East combined is expected to triple from 3.9 billion to almost 11 billion passengers over the next two decades, ensuring a seamless and enjoyable journey is paramount. The fact that 36% of the total awards have been assigned to airports on our Region is testament that airports in Asia-Pacific and Middle East are turning challenges into opportunities by embracing digital transformation, investing in infrastructure, and prioritising service excellence. Congratulations to all the winning airports.”

ACI Airport Service Quality Awards 2024: Winners in Asia-Pacific & Middle East regions

Winning Airports (Asia-Pacific)	Awards
Zhangjiakou Airport (ZQZ)	Best Airport under 2 Million Passengers in Asia-Pacific
Pattimura International Airport (AMQ)	Best Airport under 2 Million Passengers in Asia-Pacific
Kannur International Airport (CNN)	Best Airport under 2 Million Passengers in Asia-Pacific
S M Badaruddin II Airport (PLM)	Best Airport of 2 to 5 Million Passengers in Asia-Pacific Airport with the Most Dedicated Staff in Asia-Pacific Most Enjoyable Airport in Asia-Pacific
Supadio Airport (PNK)	Best Airport of 2 to 5 Million Passengers in Asia-Pacific
Achmad Yani International Airport (SRG)	Best Airport of 2 to 5 Million Passengers in Asia-Pacific *DG Roll of Execellence
Yogyakarta International Airport (YIA)	Best Airport of 2 to 5 Million Passengers in Asia-Pacific
Langkawi International Airport (LGK)	Best Airport of 2 to 5 Million Passengers in Asia-Pacific
Chandigarh Airport (IXC)	Best Airport of 2 to 5 Million Passengers in Asia-Pacific
Balikpapan Airport SAMS Sepinggan (BPN)	Best Airport of 5 to 15 Million Passengers in Asia-Pacific Airport with the Most Dedicated Staff in Asia-Pacific Easiest Airport Journey in Asia-Pacific Most Enjoyable Airport in Asia-Pacific Cleanest Airport in Asia-Pacific
Cebu International Airport (CEB)	Best Airport of 5 to 15 Million Passengers in Asia-Pacific
Zhengding International Airport (SJW)	Best Airport of 5 to 15 Million Passengers in Asia-Pacific Easiest Airport Journey in Asia-Pacific Cleanest Airport in Asia-Pacific *DG Roll of Execellence
Surabaya Airport Juanda (SUB)	Best Airport of 5 to 15 Million Passengers in Asia-Pacific Easiest Airport Journey in Asia-Pacific Most Enjoyable Airport in Asia-Pacific Cleanest Airport in Asia-Pacific *DG Roll of Execellence
Makassar Airport Sultan Hasanuddin (UPG)	Best Airport of 5 to 15 Million Passengers in Asia-Pacific Airport with the Most Dedicated Staff in Asia-Pacific Easiest Airport Journey in Asia-Pacific Most Enjoyable Airport in Asia-Pacific Cleanest Airport in Asia-Pacific
Haikou Meilan International Airport (HAK)	Best Airport of 15 to 25 Million Passengers in Asia-Pacific
Rajiv Gandhi International Airport (HYD)	Best Airport of 15 to 25 Million Passengers in Asia-Pacific
Bali Airport I Gusti Ngurah Rai (DPS)	Best Airport of 15 to 25 Million Passengers in Asia-Pacific
Beijing Daxing International Airport (PKX)	Best Airport of 25 to 40 Million Passengers in Asia-Pacific Airport with the Most Dedicated Staff in Asia-Pacific Easiest Airport Journey in Asia-Pacific Most Enjoyable Airport in Asia-Pacific Cleanest Airport in Asia-Pacific *DG Roll of Execellence
Qingdao International Airport (TAO)	Best Airport of 25 to 40 Million Passengers in Asia-Pacific
Chhatrapati Shivaji Maharaj International Airport (BOM)	Best Airport over 40 Million Passengers in Asia-Pacific
Baiyun International Airport (CAN)	Best Airport over 40 Million Passengers in Asia-Pacific Cleanest Airport in Asia-Pacific
Soekarno-Hatta International Airport (CGK)	Best Airport over 40 Million Passengers in Asia-Pacific
Indira Gandhi International Airport (DEL)	Best Airport over 40 Million Passengers in Asia-Pacific
Incheon International Airport (ICN)	Best Airport over 40 Million Passengers in Asia-Pacific
Pudong International Airport (PVG)	Best Airport over 40 Million Passengers in Asia-Pacific
Changi Airport (SIN)	Best Airport over 40 Million Passengers in Asia-Pacific Airport with the Most Dedicated Staff in Asia-Pacific Easiest Airport Journey in Asia-Pacific Most Enjoyable Airport in Asia-Pacific Cleanest Airport in Asia-Pacific
Bao'an International Airport (SZX)	Best Airport over 40 Million Passengers in Asia-Pacific Airport with the Most Dedicated Staff in Asia-Pacific Cleanest Airport in Asia-Pacific
Kempegowda International Airport (BLR)	Best Airport at Arrivals Globally
Mangaluru International Airport (IXE)	Best Airport at Arrivals Globally

Winning Airports (Middle East)	Awards
Salalah Airport (SLL)	Best Airport under 2 Million Passengers in the Middle East Airport with the Most Dedicated Staff in the Middle East Easiest Airport Journey in the Middle East Most Enjoyable Airport in the Middle East Cleanest Airport in the Middle East *DG Roll of Execellence
Nejran International Airport (EAM)	Best Airport under 2 Million Passengers in the Middle East
Muscat International Airport (MCT)	Best Airport of 5 to 15 Million Passengers in the Middle East Airport with the Most Dedicated Staff in the Middle East Easiest Airport Journey in the Middle East Cleanest Airport in the Middle East
Queen Alia International Airport (AMM)	Most Enjoyable Airport in the Middle East
Bahrain International Airport (BAH)	Best Airport at Arrivals Globally
Zayed International Airport - Terminal A (AUH)	Best Airport at Arrivals Globally