Airports in Asia-Pacific and the Middle East regions are setting new benchmarks in passenger experience. 35 airports out of a total 95 airports globally were recognised in the prestigious 2024 Airport Service Quality (ASQ) Awards by Airports Council International (ACI). Collectively, airports in the region won 68 awards, across categories.
Proactive introduction of cutting-edge technology to reduce personal contact and enhance airport security and safety.
Three-year deployment project will enhance Singapore Airport’s security operations and provide business intelligence.
KL International Airport to introduce facial recognition technology at 50 self-service kiosks, 20 check-in counters and 56 units of eGates.
Malaysia Airports collaborates with Malaysia Airlines to speed up the security screening process with the new Passenger Reconciliation System.
Based on the ACI ASQ Global Traveler Survey, the majority of the respondents expect some new health measures will be implemented.
Hamad International Airport is the first airport in the region to obtain Smiths Detection’s HI-SCAN 6040 CTiX, which offers advanced screening of carry-on baggage at security checkpoints using Computed Tomography X-ray.
Korea Airports Corporation introduced World’s first Artificial Intelligence deep-learning based X-ray Automatic Security Screening System at Gimpo International airport domestic terminal’s departure security checkpoint.
GMR led Hyderabad International Airport has the credit to be the first and only airport in India to offer truly end-to-end paperless E-boarding to all its domestic passengers across all flights.
Airport operators are evaluating how to ensure the health and wellbeing of staff and passengers at the security checkpoint.
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