KLIA and Langkawi International Airport Retain Positions as the World’s Best Airports in Q3 2022 Global Airport Survey

2022-11-30

KL International Airport (KLIA) and Langkawi International Airport (LGK retained their positions as the world’s best airports by achieving perfect scores of 5.00 respectively in the Airport Service Quality (ASQ) survey for Q3 2022. Both airports had attained the same top spot in Q2 2022. For Q3, KLIA shared the achievement in the over 40 million passengers per annum (mppa) category alongside eight other airports. Meanwhile, LGK was the only airport in its category of 2–5 mppa to score full points in the survey. ASQ is a global survey by Airports Council International (ACI) that measures overall passenger satisfaction for terminal safety, facilities, services, and cleanliness.

Dato’ Iskandar Mizal Mahmood, Managing Director of Malaysia Airports said, “Air travel is experiencing a more rapid recovery in the second half of the year. With increasing passengers coming through the airport, we wish to remove any unnecessary stress from travelling by ensuring efficient procedures, well-functioning facilities and hospitable airport staff.”

More airlines have resumed their flight routes to Malaysia in October including KLM Royal Dutch Airlines (KL), All Nippon Airways (NH) and Lion Air (JT) who have recommenced services flying from Amsterdam (AMS) non-stop, Tokyo-Haneda (HND) and Surabaya (SUB) to Kuala Lumpur (KUL) respectively. The Malaysia Airports Group (the Group) also witnessed the reinstatements of the Manila (MNL) – Kota Kinabalu (BKI) route by Cebu Pacific (5J) and the Penang (PEN) – Denpasar (DPS) route by AirAsia (AK) in Malaysia.

Passenger traffic performance in October for the Group’s Malaysia operations registered a total of 5.4 million movements (Int: 2.1 million; Dom: 3.3 million), while its Turkiye operations at Istanbul Sabiha Gokcen International Airport (SAW) recorded 2.9 million (Int: 1.5 million; Dom: 1.4 million). Compared to the preceding month, International traffic increased by 9% at the Group’s airports in Malaysia and 3% at SAW. On the whole, the Group recorded a total of 8.3 million passenger movements for October, surpassing the 8 million mark for the second month in a row.