Plaza Premium Group and InJourney Aviation Services Forge Strategic Technology Cooperation to Enhance Airport Hospitality Services in Indonesia

Plaza Premium Group (PPG), the award-winning global airport hospitality services provider and InJourney Aviation Services (IAS), the leading provider of aviation services in Indonesia, announced a strategic partnership that will deploy PPG’s technology innovations to elevate airport hospitality services in Indonesia.

This collaboration aims to integrate global standards and innovations from Plaza Premium Group through their premier lounge brand, Plaza Premium Lounge, into lounge service operations at Indonesia’s airports. The initial stage will potentially include five airport lounges managed by IAS, including airports in Jakarta (CGK), Bali (DPS), Balikpapan (BPN), Makassar (UPG), and Medan (KNO), the companies said. They expect that the partnership will extend to at least 30 airports managed by IAS in Indonesia.

This collaboration is focused on 3 main PPG innovations. They are OneTECO, a system that supports electronic markets and service delivery solutions that enable businesses and consumers to connect and transact securely in the digital economy. Additionally, IAS will adopt PPG’s Lounge Management System which aims to help lounge operators better manage and operate their facilities to create a better experience for guests in the lounges.

On the consumer side, Smart Traveller, a mobile-app based global membership programme powered by PPG, offers a seamless and enhanced travel experience, combining all of PPG’s hospitality offerings into one convenient app, providing members with rewards, exclusive offers, benefits, and service packages.

PPG, which is in more than 250 locations and more than 80 airports globally, provides 360 degree airport hospitality services including premium airport lounges, meet and greet services, and a range of dining options. The company serves 20 million travelers annually across more than 30 countries.

"We are delighted to join hands with InJourney Aviation Services to provide our unique proprietary technology innovations to elevate the operations of airport lounges across Indonesia," said Mr. Song Hoi-see, CEO and founder of Plaza Premium Group. "Southeast Asia is a key strategic market for our business, and Indonesia as the biggest economy in ASEAN and a fast-growing tourism market, presents a significant opportunity for growth. We are incredibly excited to extend to external partners the technology innovations that we have created to improve our operations in our mission of Making Travel Better.”

President Director of InJourney Aviation Services (IAS), Mr. Dendi Danianto, welcomed the partnership as a strategic step for IAS, which aims to upgrade its lounge services to an international standard. "This collaboration will also make it easier for customers to access all services in the lounge and provide comfort and an unforgettable lounge experience," he said.

The agreement capitalises on the significant opportunities arising from Indonesian aviation and tourism sectors. In the 2024 edition of the World Economic Forum's Travel and Tourism Development Index, Indonesia ranked second among ASEAN countries, after Singapore, and 22nd out of 119 countries globally. IATA forecasts growth of 219 percent in the air transport market in Indonesia from 2017 to 2037, which would result in an additional 268 million passenger journeys by 2037.