Plaza Premium Group’s ALLWAYS to Provide Airport Passenger Services at HKIA

2022-06-28

Plaza Premium Group (PPG) the global airport hospitality services provider, today, announced that it will be providing airport passenger services at Hong Kong International Airport (HKIA) beginning 6 July 2022. 17 airport passenger services at HKIA will be operated by the Group’s brand, ALLWAYS.

These services will include meet & assist, porter service, wheelchair and buggy service, unaccompanied minor or young passenger assistance, administration (facsimile, photocopy and printing), booking and inquiry, travel concierge, battery charging, limousine service, home baggage pick-up, and drop-off as well as baggage wrapping.

All of ALLWAYS’s offerings will be made available on its website, https://www.allwaysvip.com/ for travellers to book before they arrive at HKIA.

In ensuring a seamless experience for travellers, ALLWAYS will be hosted on PPG’s travel experience ecosystem called TECO, which will house all of ALLWAYS’s product offerings. These services are integrated into a single platform, which simplifies the booking processes for both business operators and consumers. It includes an omnichannel booking engine that enables worldwide sales and distribution, a customer engagement center with customer profiling and personalisation capabilities, service delivery platform for dispatch and real-time incident management.

In addition to the announcement, PPG had also signed its first strategic partnership with SATS HK
Limited in collaboration with ALLWAYS. PPG and SATS HK Ltd signed the partnership agreement last week represented by Deputy CEO of PPG, Bora Isbulan and Chairman & Chief Executive Officer of SATS HK Ltd, Ir Ben Wong at PPG’s headquarters in the Airport Freight Forwarding Centre at Chek Lap Kok.

Speaking at the signing event, PPG Deputy CEO, Bora Isbulan said, “We are pleased to collaborate with SATS HK Ltd to provide our ALLWAYS offerings. This strategic partnership is important for us to provide the best airport passenger services experience and we look forward to working with more partners in the future. Together with SATS HK Ltd, we want to be able to offer a more seamless airport experience for travellers whenever they step foot in HKIA.”

Chairman & Chief Executive Officer of SATS HK Ltd, Ir Ben Wong said, “We look forward to working with Plaza Premium Group as one team to provide travellers with the highest standards of airport passenger services. We trust that the partnership will be able to enhance HKIA’s status as the world’s best airport in providing world-class services and facilities.”

With more than 20 years of providing full ground handling services, SATS HK Ltd is one of the leading airport ground handlers in HKIA. It currently serves more than 40 renowned international and regional airline customers from all over the world, including Hong Kong Airlines, Hong Kong Air Cargo, Singapore Airlines, Thai Airways, Qantas Airways, Turkish Airlines, Malaysia Airlines, Vietnam Airlines and United Airlines, etc.