Airports in Asia-Pacific and the Middle East regions are setting new benchmarks in passenger experience. 35 airports out of a total 95 airports globally were recognised in the prestigious 2024 Airport Service Quality (ASQ) Awards by Airports Council International (ACI). Collectively, airports in the region won 68 awards, across categories.
Mactan-Cebu International Airport has received accreditation from ACI in recognition of the health and safety measures implemented in Terminals 1 and 2.
Airports of Thailand- supervised airports are accredited for their safe hygienic measures under the Airport Health Accreditation programme.
Airports of Thailand received “The Voice of Customer Recognition” 2020 from ACI for the relentless efforts of its six airports. namely
Both the GMR-run airports have been recognized for their continuous efforts to listen, engage and gather feedback.
Chhatrapati Shivaji Maharaj International Airport has earned yet another laurel for its initiatives over the last year in the face of the COVID-19 pandemic.
Continuous efforts to understand the needs and requirements of passengers during the COVID-19 pandemic earns Kempegowda International Airport, Bengaluru a global recognition.
The award is in gratitude of the continuous effort by VIA in prioritizing the passengers and to the commitment ensuring that the customer’s and traveler’s voice was heard during the pandemic.
Oman Airports' strategy in human resources development and engaging employees exemplified in accreditation of six team members.
Narita Airport has become the first airport in Japan to acquire certification under the ACI Airport Health Accreditation programme.
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