Airports in Asia-Pacific and the Middle East regions are setting new benchmarks in passenger experience. 35 airports out of a total 95 airports globally were recognised in the prestigious 2024 Airport Service Quality (ASQ) Awards by Airports Council International (ACI). Collectively, airports in the region won 68 awards, across categories.
Mangaluru International Airport has received the coveted level three Airport Customer Experience Accreditation from the Airports Council International (ACI). This accreditation recognizes the steadfast commitment of the airport to continuing customer experience improvement. Issued by the ACI on February 2, 2024, the accreditation is valid for one year. The airport had received the level 2 accreditation in December 2022.
Kansai Airports is delighted to announce that Osaka International (ITAMI) Airport was ranked at world’s first place in “THE ON-TIME PERFOMANCE REVIEW 2023” for the Medium Airport category, which is overall ranking of the on-time departure rate* for airlines and airports in the world, an award by CIRIUM, the global aviation analytics leader.
The Qatar Company for Airports Operation and Management (MATAR) received the ISO 45001:2018 Occupational Health & Safety Management System Certification for Hamad International Airport. The certification was awarded by the BSI (British Standards Institution).
P-Serv Pte Ltd is also recognised as Changi’s ‘Service Partner of the Year’ for boldly nurturing a multi-skilled workforce while leveraging technology to transform service standards to passengers during the pandemic
The ACA program requires the monitoring of the airport carbon footprint and the implementation of actions to reduce the footprint over the years. To achieve its targets, the airport has invested heavily in highly efficient chiller systems for the central air conditioning, replaced all light sources with LED technologies, or reduced the use of diesel ground generators.
Mangaluru International Airport (MIA) has added a coveted national recognition to its name. The airport has been adjudged the best airport in the under 5 million passenger category at Wings India 2024, Asia’s largest Civil Aviation Exhibition. The Ministry of Civil Aviation, Government of India, Airports Authority of India and the Federation of Indian Chamber of Commerce and Industry are organizing the 4-day event at Hyderabad in Telangana from January 18, 2024.
Riyadh Airports Company (RAC), operator and manager of Riyadh’s King Khalid International Airport (KKIA), has announced that it was awarded the European Standard Parking Award (EPA) in Terminal 5.
Kempegowda International Airport Bengaluru (BLR Airport) has been honoured with prestigious accolades at the UNESCO's 2023 Prix Versailles. The airport's Terminal 2 (T2) has secured recognition as one of the 'World’s Most Beautiful Airports' and has been awarded the coveted 'World Special Prize for an Interior 2023.'
Wellington Airport has achieved Level 2 Certification from the Airport Carbon Accreditation programme for 2023, recognising ongoing reductions in carbon emissions.
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