Airports in Asia-Pacific and the Middle East regions are setting new benchmarks in passenger experience. 35 airports out of a total 95 airports globally were recognised in the prestigious 2024 Airport Service Quality (ASQ) Awards by Airports Council International (ACI). Collectively, airports in the region won 68 awards, across categories.
Melbourne Airport’s International Arrivals Hall is set to undergo a major refurbishment to cater to the airport’s growing international passenger numbers. The multi-million dollar upgrade includes a significant expansion of the dwelling area with a larger link connecting Terminals 2 and 3, additional seating and escalators, an improved outdoor taxi pick-up zone and greater wayfinding, in addition to repositioned hospitality.
All Nippon Airways, Japan's largest 5-Star airline for seven consecutive years, will continue its track record of technological innovation by becoming the first airline to utilize the newly introduced automated self-service baggage drop machines at Narita Airport.
Travellers with a hidden disability will find it easier to navigate their way through Melbourne Airport thanks to a new integrated hidden disability program.The program, which is the first of its kind for an Australian airport, consists of a lanyard system that alerts airport staff to travellers needing additional assistance throughout terminals 1 to 4.
Narita International Airport has signed a contract with ICM Airport Technics for the installation of 72 self-service Auto Bag Drop units ahead of the 2020 Tokyo Olympic Games.
Sharjah Airport received the first delegations of pilgrims returning from the Holy Land, where they were greeted with flowers and Arab hospitality.
Hamad International Airport, in collaboration with Qatar National Tourism Council, Qatar Airways and Qatar Duty Free, is celebrating the biggest ‘Summer in Qatar’ programme yet with an array of summer activities and experiences across the terminal.
Cambodia Airports has recently deployed connected boxes allowing passengers to send satisfaction feedbacks on services inside the terminals of Phnom Penh, Siem Reap, and Sihanouk international airports.
Sharjah Airport Authority (SAA) recently rewarded the winners of the ‘Because We Care’ programme, which invites customers and passengers to provide feedback and suggestions about the Airport’s services and facilities.
To enhance passenger experience, Velana International Airport (VIA) opens 14 new check-in counters on 10th April 2019. To ease the passenger traffic at VIA, Maldives Airports Company Ltd (MACL) had always made plans to accommodate to the growing number of passenger traffic.
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