Airports in Asia-Pacific and the Middle East regions are setting new benchmarks in passenger experience. 35 airports out of a total 95 airports globally were recognised in the prestigious 2024 Airport Service Quality (ASQ) Awards by Airports Council International (ACI). Collectively, airports in the region won 68 awards, across categories.
Riyadh Airports Company (RAC) has appointed consultancy firm Cognizant to enhance the capabilities of RAC's ERP and business processes automation capabilities. The collaboration aims to revolutionize digital capabilities in the domains of finance, human resources, procurement, and planning, ultimately enhancing the traveler experience.
Hong Kong’s largest independent cargo handler – is opening 12 new Automated Service Kiosks (ASKs) to speed up collection of import cargo from its giant SuperTerminal 1 facility. Hactl is the first cargo terminal operator in Hong Kong to introduce such a system.
ACI Asia-Pacific & Middle East, the trade group for airports, announced the findings of the market research on airport concession business models and non-aeronautical revenues on the occasion of the 20th anniversary celebration of The Trinity Forum, the world's leading conference on airport commercial revenues. ACI Asia-Pacific & Middle East is one of the co-organisers of the event, along with The Moodie Davitt Report and ACI World.
The Airports Council International Asia-Pacific & Middle East (ACI APAC & MID), the trade association for airports, has reaffirmed its commitment to the sustainable growth and development of the airport industry at the ICAO 58th Conference of Director Generals of Civil Aviation for Asia and Pacific Region in Dhaka, Bangladesh.
Christchurch International Airport, the second largest airport in New Zealand, is committed to delivering the smoothest possible customer experience.
ACI Asia-Pacific & Middle East presented the advancements in airport technology and commitment to sustainability of the airport industry at the 48th ASEAN Air Transport Working Group meeting (ATWG48) in Singapore from 2-6 October 2023.
Kansai Airports Kobe is pleased to announce a demonstration test to be conducted for the "NaviLens"*1, an app to assist the visually impaired, from September 28, 2023.
The Director General of Civil Aviation (DGCA) has renewed the aerodrome license of Mangaluru International Airport. The renewed license effective from September 16, 2023, will be valid for a period of 5-years, that is up to September 15, 2028. The validity of the current aerodrome license issued on March 16, 2022, ended on September 15, 2023. The airport received the renewed license on September 12.
Hamad International Airport (DOH), in partnership with Atos and Royal Schiphol Group, introduces Passenger Digital Assistance Kiosks to enable seamless journeys for travellers. The kiosks will provide easy access to information, assist in navigation and help passengers through live video calls to customer service agents.
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