GMR led Hyderabad International Airport Receives the Coveted ACI ASQ World’s # 1 Airport Award Trophy

GMR Hyderabad International Airport Ltd. (GHIAL), which operates Rajiv Gandhi International Airport (RGIA), Hyderabad received the coveted Airports Council International (ACI) Airport Service Quality (ASQ) World # 1 Airport Award Trophy in the 5-15 million passengers per annum (MPPA) category for the calendar year 2017 on 12^th September. Mr. SGK Kishore, CEO, GHIAL received the prestigious trophy from Ms. Joyce Carter, President & CEO, Ms. Joyce Carter, President & CEO, Halifax Stanfield International Airport, Nova Scotia during the ASQ Awards Ceremony organized at ‘2018 ACI Customer Excellence Global Summit’, held at Halifax in Canada from 10-13 September 2018.

Accepting the award, Mr. SGK Kishore, CEO, GHIAL, said, “This award is a recognition of our relentless efforts towards service excellence and customer delight. It will be our endeavour to continuously raise the bar and exceed passenger expectations. We are thankful to all our stakeholders including Ministry of Civil Aviation, CISF, Immigration, Customs and our service partners including airlines, concessionaires, housekeeping and other support staff for their constant support in helping us achieve this recognition.

He further said, “We are all set to handle the growth in passenger traffic with focus on quality service delivery. With expansion already underway, the airport shall soon be unveiling a range of new technology enabled solutions to deliver an enhanced passenger experience”

GMR Hyderabad International Airport was adjudged World#1 Airport in its category in 2016 as well. This year’s ACI ASQ Award marks the 9th consecutive year of Global Top 3 ranking by RGIA in its size category, making both the city of Hyderabad and entire India proud. Hyderabad International Airport also has the privilege to be the first airport in India to have been awarded by ACI, The Director General’s Roll of Excellence Award in 2014 for consistently earning the top five ranking in its category in the ASQ for five years in a row.

Airports Council International (ACI), the trade association of the world’s airports, was founded in 1991 with the objective of fostering cooperation among its member airports and other partners in world aviation, including the International Civil Aviation Organization, the International Air Transport Association and the Civil Air Navigation Services Organization. As of January 2018, ACI serves 641 members operating 1953 airports in 176 countries. ASQ is the only worldwide programme to survey passengers at the airport on their day of travel. It measures passengers’ views of 34 key performance indicators, including airport access, check-in, security screening, restrooms, stores, restaurants, additionally capturing passenger comments of their best and worst experience at the airport. Each airport uses the same methodology, creating an industry database that allows airports to compare themselves to other airports around the world. The ASQ Programme also has a feature that facilitates sharing of best practices among airport operators.

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